Refund / Campaign Failure Policy
DRAFT — requires legal review before launch.
- Campaign failure. If the build threshold is not reached by the published campaign deadline, all paid sponsorships are refunded in full to the original payment method.
- Creative rejection. If your creative is rejected in moderation and no compliant replacement is agreed, your payment is refunded in full and the territory returns to inventory.
- Change of mind. Once your creative is approved and displayed, sponsorships are non-refundable except as required by applicable consumer law.
- Refund status is visible on your sponsor profile; every refund is recorded in an audit log.